YouTuber slams Tesla for their \u201cridiculous\u201d service YouTube: Engineering ExplainedOwning a Tesla has a number of benefits, such as reducing your carbon footprint, and enjoying the instant power available from the electric motors. There are downsides too, however, as YouTuber Engineering Explained revealed. Having owned his Tesla Model 3 for around two years at the time of writing, Engineering Explained has revealed his single biggest issue about Tesla ownership. While build quality and autopilot issues are often the subjects that make headlines, according to the YouTuber, they aren\u2019t the biggest frustration with the brand. In fact, it\u2019s an issue that many owners likely take for granted, or have limited experience with: Service and parts. The biggest issue with Tesla ownership. While Jason of Engineering Explained admits the Tesla Model 3 is \u201cprobably the best daily driver out there\u201d, that\u2019s not to say it\u2019s without issues. Specifically, the issues are with the Tesla service team, as opposed to the car itself: \u201cThe good news is with electric cars, you don\u2019t need service very often. The bad news is that when you do, it\u2019s difficult to get.\u201d The first big issue that Jason had was when he drove through a pothole, cracking two wheels in the process. Unfortunately, it took Tesla\u2019s service department six-and-a-half hours to get him back on the road. That wasn\u2019t even the worst experience, though. The biggest problem was when the Model 3 was booked in for a simple wheel change and brake service. Having booked an appointment, Jason was presented with a loan car for the day, and told to come back later. However, when he called up five hours later (for what should\u2019ve been a 1 or 2 hour job) the centre were \u2018unsure\u2019 whether he could collect the car. Not only that, but he also was given the run-around by his local service center. After requesting a simple set of upgraded \u2018track package\u2019 brake pads, he was led down an email rabbit hole. A \u201cridiculous\u201d process to get parts After speaking to his local service center, they suggested speaking to a higher authority. Unfortunately, the higher authority simply sent him back to the service center that he was turned away from in the first place. Having contacted both individual addresses and still getting no further towards getting the pads, Jason said he thought it was \u201cridiculous\u201d how difficult the process was. He also found it \u201cbizarre\u201d how it was so difficult to order such a simple part as some brake pads. These are consumable items, so should be easy to order for anyone that needs them. It turns out that it wasn\u2019t just Jason that had issues here, as Rich (of Rich Rebuilds) simply laughed and said \u201cyou don\u2019t\u201d when he asked how to get Tesla parts. Clearly, in spite of the electric vehicle revolution that Tesla is partly responsible for, they don\u2019t seem to be able to provide basic service needs. With ever-nearing deadlines of electrification across the globe, this may be one area Tesla has to seriously work on.<\/p>\n","protected":false},"excerpt":{"rendered":"
YouTuber slams Tesla for their \u201cridiculous\u201d service YouTube: Engineering ExplainedOwning a Tesla has a number of benefits, such as reducing your carbon footprint, and enjoying the instant power available from the electric motors. There are downsides too, however, as YouTuber Engineering Explained revealed. Having owned his Tesla Model 3 for around two years at the […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-35430","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/posts\/35430","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/comments?post=35430"}],"version-history":[{"count":0,"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/posts\/35430\/revisions"}],"wp:attachment":[{"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/media?parent=35430"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/categories?post=35430"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/tags?post=35430"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}