Woman furious after hotel staff refuses to refund cockroach-infested room UNSPLASH, TIKTOKA woman talked to hotel staff about her cockroach-infested room but was met with disdain after they refused to refund her the full amount. Kitti booked a room at the Koala Tree Motel in Port Macquarie, Australia. However, she and her partner didn\u2019t stay the night due to finding multiple cockroaches. When she went to speak with hotel staff about the problem, the staff refused to help and didn\u2019t take accountability for the issue. Not only that, but the staff wouldn\u2019t give Kitti a full refund for her room despite the pressing issue. Hotel staff didn\u2019t give woman a full refund because they didn\u2019t \u201cfeel like it\u201d Kitti stayed at another hotel after finding six cockroaches in her Koala Tree Motel room. When she went back the next day to talk with staff, they gave plenty of reasons as to why it wasn\u2019t the hotel\u2019s fault. The staff member began defending the hotel, saying that he didn\u2019t place the cockroaches in the room. He then stressed the fact that the hotel\u2019s rooms were clean, saying, \u201cJust because there\u2019s cockroaches, doesn\u2019t mean the room isn\u2019t clean. He continued, \u201cI think you\u2019re worried about the cockroaches too much\u2026 I don\u2019t care if you\u2019re emotional.\u201d The staff member then sarcastically asked Kitti, \u201cWhat would you have liked me to have done to the animals that had the legs to walk into your room?\u201d Kitti then asked for a full refund but she was denied, as the staff member said he simply didn\u2019t \u201cfeel like\u201d giving her one. Though Kitti wasn\u2019t given the full refund, she was offered back the amount she spent to upgrade her room. However, she was still displeased with the customer service she was given. TikTokers also felt that it was wrong of the hotel staff to react that way, saying, \u201cWow, after this video and reading the reviews, I certainly would NEVER be staying there!\u201d And, \u201cKinda sounds like they\u2019ve had these complaints before from his initial response.\u201d Though Kitti didn\u2019t exactly say she\u2019d never be staying at the Koala Tree Motel again, she made it clear that she was unhappy with their hospitality, as she left the hotel rhetorically saying, \u201cLike, that was literally the response he gave me\u2026\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
Woman furious after hotel staff refuses to refund cockroach-infested room UNSPLASH, TIKTOKA woman talked to hotel staff about her cockroach-infested room but was met with disdain after they refused to refund her the full amount. Kitti booked a room at the Koala Tree Motel in Port Macquarie, Australia. However, she and her partner didn\u2019t stay […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-64755","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/posts\/64755","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/comments?post=64755"}],"version-history":[{"count":0,"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/posts\/64755\/revisions"}],"wp:attachment":[{"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/media?parent=64755"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/categories?post=64755"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/tags?post=64755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}