Uber Eats users are deleting the app over company\u2019s \u201chorrible\u201d customer service TikTok\/johnfluenzer\/coachedby_caseyUber Eats customers are uninstalling the app en masse after being charged an extra $20 with the company refusing to provide any compensation. It\u2019s become easier than ever to have groceries, fast food, and just about anything delivered with the click of a button, but that comfort often comes at a big cost. It\u2019s no secret that it\u2019s more expensive to use Uber\u2019s services to have items delivered, but users are not happy with how the company is going about dealing with complaints, either for missing food or getting hit with larger bills than expected. Across social media, users have been sharing what made them install the app, and a big reason why is how the company is going about responding to customers who have been wronged. Customers uninstall Uber Eats over customer service In a TikTok uploaded by fitness coach \u2018coachedby_casey,\u2019 she revealed that she had ordered a burger and poutine from Canadian chain, Harvey\u2019s, only for her food to arrive without the burger. After complaining, Uber refused to offer any sort of refund, even after she had threatened to cancel her Uber One membership. \u201cWhen did Uber Eats get so cheap?\u201d she asked. \u201cSeriously, this is horrible customer service.\u201d As she urged others to boycott the app, another TikToker, \u2018johnfluenzer\u2019 revealed that he had used a coupon to get 45% off a grocery order only to have a whopping $20 added to his bill. Bizarrely, Uber support kept asking him to show a screenshot of the coupon, but it had already been deleted because he used it on the order. Uber then decided to mark the matter as \u201cresolved\u201d despite John not getting his money back \u2013 even after getting his partner to send him their coupon instead. \u201cI just deleted the app, canceled my Uber One membership. I will never use them again,\u201d he said. Users in the comments revealed they had similar experiences with getting refunds from Uber over the company\u2019s mistakes. \u201cLiterally the SAME THING happened to me. They refused to refund it,\u201d one explained. \u201cI think they\u2019re starting to use AI for customer service bcuz some of the resolutions make no sense,\u201d another pondered. This is hardly the first time Uber has faced backlash this month. Earlier in March, a driver was exposed for using a \u201cfake identity\u201d on the app.<\/p>\n","protected":false},"excerpt":{"rendered":"
Uber Eats users are deleting the app over company\u2019s \u201chorrible\u201d customer service TikTok\/johnfluenzer\/coachedby_caseyUber Eats customers are uninstalling the app en masse after being charged an extra $20 with the company refusing to provide any compensation. It\u2019s become easier than ever to have groceries, fast food, and just about anything delivered with the click of a […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-71000","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/posts\/71000","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/comments?post=71000"}],"version-history":[{"count":0,"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/posts\/71000\/revisions"}],"wp:attachment":[{"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/media?parent=71000"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/categories?post=71000"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/tags?post=71000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}