PlayStation customer support prioritizes high-level rewards program members PlayStationIt appears that players on higher levels of PlayStation\u2019s Stars rewards program will receive top priority when contacting customer support. PlayStation unveiled the Stars program earlier this summer, though it\u2019s just now rolling out across Asian territories. The loyalty system is currently on track to hit the Americas, Europe, and Australia in October. Every PlayStation user starts at Level 1 for free in the four-level system. To increase ranks, players will need to earn Trophies and purchase games through the PS Store. Notably, Level 4 unlocks once players have bought four full-priced titles from the store and earned no less than 128 rare Trophies. The benefits that reportedly come with Level 4 have caused quite a stir. How PlayStation\u2019s rewards program impacts customer support According to the Japanese gaming website Automaton, digital extras aren\u2019t the only bonuses rewarded to players who reach the Level 4 tier. A Google translated version of the site\u2019s PlayStation Stars article notes that Level 4 members who contact PlayStation\u2019s customer support team will receive \u201cpriority.\u201d Thus, it seems that big spenders and those who can devote plenty of time to Trophy hunting will have the best chance of receiving quality customer support. Responses to the above Automaton tweet are filled with disgruntled PlayStation fans, the vast majority of whom agree \u201ccustomer support should be equal.\u201d Interestingly, others don\u2019t appear too surprised by the news, with one Twitter user saying this \u201csounds like Sony.\u201d At the time of writing, Sony has yet to directly address customer support claims. Hopefully, the publisher will issue a clarifying statement sooner rather than later.<\/p>\n","protected":false},"excerpt":{"rendered":"
PlayStation customer support prioritizes high-level rewards program members PlayStationIt appears that players on higher levels of PlayStation\u2019s Stars rewards program will receive top priority when contacting customer support. PlayStation unveiled the Stars program earlier this summer, though it\u2019s just now rolling out across Asian territories. The loyalty system is currently on track to hit the […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-84172","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/posts\/84172","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/comments?post=84172"}],"version-history":[{"count":0,"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/posts\/84172\/revisions"}],"wp:attachment":[{"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/media?parent=84172"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/categories?post=84172"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dejan.au\/index.php\/wp-json\/wp\/v2\/tags?post=84172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}